Not receiving email verification codes

[JasonA]

Hello fellow Community Members, 

I created a free account under an old company email address and we recently changed our company name. I no longer have access to the original email address and cannot receive my email verification codes. 

I really do not want to lose access to this account. 

Please help me. 

[kvlschaefer]

Hi @JasonA,

Thanks for reaching out to the Community! I'm sorry to hear about this situation with your old account. 

Can you please submit this form at the bottom of this help article please? Please ensure to include information about your old account (your former account ID if you have it on hand and your old email address). Once the form is submitted, a member of the HubSpot Support Team will reach out to assist you. 

Thank you,

Kristen

[JasonA]

Hello Kristen 

I clicked the link to the form you referenced and submitted the info. 
Thank you for your help and support, I appreciate it.