Account & Settings

JasonA
Member

Not receiving email verification codes

Hello fellow Community Members, 

I created a free account under an old company email address and we recently changed our company name. I no longer have access to the original email address and cannot receive my email verification codes. 

I really do not want to lose access to this account. 

Please help me. 

0 Upvotes
2 Replies 2
kvonloesecke
Community Manager
Community Manager

Not receiving email verification codes

Hi @JasonA,

 

Thanks for reaching out to the Community! I'm sorry to hear about this situation with your old account. 

 

Can you please submit this form at the bottom of this help article please? Please ensure to include information about your old account (your former account ID if you have it on hand and your old email address). Once the form is submitted, a member of the HubSpot Support Team will reach out to assist you. 

 

Thank you,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes
JasonA
Member

Not receiving email verification codes

Hello Kristen 

I clicked the link to the form you referenced and submitted the info. 
Thank you for your help and support, I appreciate it.