Not Receiving Verification Code

MKeith9 · ‎May 8, 2025

Hi There!

I can't login to my Hubspot account because I'm not receiving the verification code. I have checked spam and junk emails, checked my O365 Quarantine, added every Hubspot domain to my Safe list, tried the Forgot My Password link (that email also does not arrive), tried from the app, and a different browser.

I did receive emails from a Hubspot sales rep - so not everything is bouncing. But the automated ones do seem to be bouncing. I've had to login to the Community with another account just to be able to post - I see a few others have encountered the same issue that have been resolved by having their emails "unbounced".

The email with the issue is michellek@webbsofficeequipment.ca.

Would greatly appreciate any help!!

DianaGomez · ‎May 12, 2025

Hello @MKeith9 , and thank you for the heads-up, @JessicaBaskey.

I can confirm the email bounced, and I have since unbounced it. Everything should be working correctly now.

Best,

Diana

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