Account & Settings

carlyejowens
Participant

New user not receiving welcome email

SOLVE

A new user on a new account (jrajanayakam@accelmetricllc.org) is not receiving his welcome email.  Could you please unbounce?

0 Upvotes
1 Accepted solution
JessicaH
Solution
HubSpot Alumni
HubSpot Alumni

New user not receiving welcome email

SOLVE

Hi @carlyejowens,

 

Thanks for reaching out.

In the backend I can see that the email didn't bounce but it was deferred.

Could you please follow the steps in this post?

 

Thanks,

Jess


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

4 Replies 4
MStrain0
Participant

New user not receiving welcome email

SOLVE

Hi, I am having the same issue here with the email notifier not landing, spoke with online help and followed all the support documents to no avail. Any chance of some assistance? Account 'The Parts Alliance'

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

New user not receiving welcome email

SOLVE

Hi @MStrain0 

 

Thank you for reaching out. 

 

Could you confirm you followed all the steps detailed here

 

If yes, can you DM me: 

- the email address

- the HubID

 

Thank you
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
JessicaH
Solution
HubSpot Alumni
HubSpot Alumni

New user not receiving welcome email

SOLVE

Hi @carlyejowens,

 

Thanks for reaching out.

In the backend I can see that the email didn't bounce but it was deferred.

Could you please follow the steps in this post?

 

Thanks,

Jess


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


carlyejowens
Participant

New user not receiving welcome email

SOLVE

Ok done.

0 Upvotes