Account & Settings

jennysowyrda
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting: 

 

1. Check junk/spam folders

 

2. Verify the email address spelling is correct

 

3. Follow the steps outlined in this article

 

These steps include: 

Allowlisting the following email addresses: 

 

Allowlisting IP addresses (see in article

 

4. Resend the invitation 

You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email. 

 

If you are still stuck after following those steps, please share: 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

146 Replies 146
AOTKoru
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi HubSpot team, I am having issue inviting new member. The new member xx do not receive my email invite to join HubSpot. I have tried many times and it is still the same. I tried the above methods also and it is still not receiving the invitation email. Can you help to check why the email does not receive the email invite from HubSpot? I checked our Google Email Log and HubSpot email invitation is not even in the log. Can you help please? 

TiphaineCuisset
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @AOTKoru 

 

Thank you for reaching out. 

 

It seems like the user was able to log in successfully in the end? Let me know if they're still experiencing issue with this. 

 

Thank you

Have a lovely day

Tiphaine


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AOTKoru
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi it is okay now. Thank you

BlueOceanRealty
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

The following email id is not receiving the invitation

x@gjrholdings.in

0 Upvotes
sharonlicari
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @BlueOceanRealty 

 

Thank you for reaching out! I checked on our back end and it seems the email has been bounced because when you tried to send the invite the first time the inbox didn't exist. I've removed this,  so you should be ok. Could you please resend the invite again?

 

Thanks

Sharon


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BlueOceanRealty
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Thanks...it's resolved now
pd1
Participant

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi Jenny,

 

I'm new to HubSpot and am trying to invite a colleague to join as a user to my organization but his email does not receive the invitation.

 

1. x

2. Isotopes Canada (19654640)

3. Website shows that email was sent, but do not received email in new users inbox.

 

Thanks!

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @pd1 

 

Thank you for reaching out. 

 

Looks like the email has been stuck in a security filter by your server, can you follow the steps of this article with your IT? Specifically this section. This could also be the solution. 

 

Thank you

Best

Tiphaine


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pd1
Participant

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi Tiphaine!

 

Thanks for the information. I was referencing this material when I had tried to resolve the issue through our companies security policies for emails. For whatever reason it seemed to work the next morning, but I am now having trouble adding the remainder of my team. I will try again but I was hoping someone could look into this if possible. Thank you!

 

Best,

Patrick

0 Upvotes
pd1
Participant

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Nevermind! I found out that if the user was added before the spam policies were updated that resending the email verification does not work, you need to delete them and re-add them.

 

Thanks for your help and have a great rest of the day!

Haleyhe
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi,

 

Our sales team's email address is not receiving a hubspot invitation. My account ID is 9145118 and the email addresses I want to add are the following:

 

x

 

Thank you!

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @Haleyhe 

 

Thank you for reaching out. 

 

Can you confirm you've followed all the steps from the first post above, including allowlisting IP addresses (see in article)

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
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0 Upvotes
LJones3
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

 I have the same problem .

0 Upvotes
sharonlicari
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @LJones3 

 

Could you please advise which user is having this issue?

 

Thanks

Sharon


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LauraCampbell
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

I have many clients that I set up with hubspot and I use the same email provider for practically all of them. receiving the invite email has never been an issue until now.  The account that is active has an outlook email and it works fine but I am trying to add our new email addresses and no one is getting the invite.  I have tried all these steps. I have contacted my email provider and sent them your instructions and we are still not getting it.  How can I get in touch with the IT departmenty at Hubspot or get additional help?

PamCotton
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @LauraCampbell, at the moment based on your subscription we will need to continue our conversation here or over DM.

Could you please provide us more information if what steps your IT took or where you are getting stuck?

 

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

I'm still seeing soft bounces associated with both emails.

 

Kindly,

Pam

 

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pmitjans
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

 

 

0 Upvotes
sharonlicari
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @pmitjans 

 

I can see you were able to login into your account, could you please advise if you are still having this issue?

 

Thanks

Sharon


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leeknowles1
Member

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi I am also receiving this same issue , how do I share the information requested in the last steps?

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi @leeknowles1 

 

Thank you for reaching out

Can you confirm you have followed the steps described above in the first post of the thread? 

 

If yes and this is still happening, can you reply to me with the following:

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


MStrain0
Participant

New user not receiving welcome email: PLEASE READ BEFORE POSTING

Hi

Yes I have followed all previous steps but the email address I wish to change to never receives the request.

I. D. The Parts Alliance, 9233794

Email trying to switch to is x

Current email address is x

0 Upvotes