Mar 19, 20194:50 PM - last edited on Aug 17, 20209:11 AM by sharonlicari
Community Manager
New user not receiving welcome email: PLEASE READ BEFORE POSTING
If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting:
You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email.
If you are still stuck after following those steps, please share:
1. Email address of the user
2. Portal you are trying to add the user to
3. Confirm where in the process the user is getting stuck
May 17, 202110:49 PM - last edited on May 18, 20214:43 AM by TiphaineCuisset
Member
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hi HubSpot team, I am having issue inviting new member. The new member xx do not receive my email invite to join HubSpot. I have tried many times and it is still the same. I tried the above methods also and it is still not receiving the invitation email. Can you help to check why the email does not receive the email invite from HubSpot? I checked our Google Email Log and HubSpot email invitation is not even in the log. Can you help please?
Thank you for reaching out! I checked on our back end and it seems the email has been bounced because when you tried to send the invite the first time the inbox didn't exist. I've removed this, so you should be ok. Could you please resend the invite again?
Thanks
Sharon
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Looks like the email has been stuck in a security filter by your server, can you follow the steps of this article with your IT? Specifically this section. This could also be the solution.
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hi Tiphaine!
Thanks for the information. I was referencing this material when I had tried to resolve the issue through our companies security policies for emails. For whatever reason it seemed to work the next morning, but I am now having trouble adding the remainder of my team. I will try again but I was hoping someone could look into this if possible. Thank you!
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Nevermind! I found out that if the user was added before the spam policies were updated that resending the email verification does not work, you need to delete them and re-add them.
Thanks for your help and have a great rest of the day!
Mar 22, 202110:58 PM - last edited on Mar 23, 20215:18 AM by TiphaineCuisset
Member
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hi,
Our sales team's email address is not receiving a hubspot invitation. My account ID is 9145118 and the email addresses I want to add are the following:
New user not receiving welcome email: PLEASE READ BEFORE POSTING
I have many clients that I set up with hubspot and I use the same email provider for practically all of them. receiving the invite email has never been an issue until now. The account that is active has an outlook email and it works fine but I am trying to add our new email addresses and no one is getting the invite. I have tried all these steps. I have contacted my email provider and sent them your instructions and we are still not getting it. How can I get in touch with the IT departmenty at Hubspot or get additional help?