Mar 19, 20194:50 PM - last edited on Aug 17, 20209:11 AM by sharonlicari
Community Manager
New user not receiving welcome email: PLEASE READ BEFORE POSTING
If you are adding users to your portal and they are not receiving the welcome email in their inbox, please ensure you follow the steps outlined below before posting:
You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email.
If you are still stuck after following those steps, please share:
1. Email address of the user
2. Portal you are trying to add the user to
3. Confirm where in the process the user is getting stuck
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hi,
I have a problem with a colleague who wants to connect to our team.
The account is: 8586962.
I emailed the invitation and it went through, signed up and worked. When he exits Hubspot and tries to re-enter he is prompted for the code that arrives via email. But he has already entered it.
I apologize for my English, I hope you understand what the problem is.
Thank you for the information provided. I can see Marco was able to access the portal 2 days ago. It seems the issue to be related to receiving the Login Code. I can see on the back end the email with the code was sent successfully, however it could be he is receiving the email in the spam folder.
Could you please advise Marco to check his spam folder? Could Marco please check if all the emails received from noreply@hubspot.com are going to a specific client folder, where he receives any notifications?
In order to avoid this in the future, I'll recommend reaching out to your IT team in order to add noreply@hubspot.com to your email server allowlist, as explained here.
I hope this helps. Sharon
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !
I was checking in our systems and it seems the email has been bounced for this reason UNKNOWN_USER_BOUNCE. This usually happens when the inbox is not created and the email was sent before.
I've removed this for you, now your Super Admin can send the invite again and you should be all set
Thanks
Sharon
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !
Oct 28, 202011:27 AM - edited Oct 28, 202011:32 AM
Member
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hello! I am trying to send an invitation to jen@wonderlysoftware.com and it is not going through. We have checked all the spam folders. I think the problem might be that the invite tried to send before she finished activating the email address. She has activated the email address now, but still no luck when I try to re-send the invitation. The account is 8705389.
I have also tried to remove and then re-add to no avail. Would it be possible for you to investigate further? I am setting her up under Settings->Users and Team.
I've checked on our systems and everything seems to be ok from our side. We got the following response from your email provider: 250 2.0.0 OK n24si2664838qkh.17 - gsmtp
It seems to be in your email provided security filters. In order to avoid this in the future, I'll recommend reaching out to your IT team in order to add noreply@hubspot.com to your email server allowlist, as explained here.
I hope this helps
Best
Sharon
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !
I believe the user was invited to join hubspot prior to their email being officially setup. could it be a hardbounce on Hubspots side?
I am still having trouble, I have ran through all these steps, all other sales persons received their invite just fine, I have one person who has not and it hasn't come in still.
I go to the "User and Teams" tab and type in his email ( have tried copy-pasting the email and have pulled the email directly from emails sent by this individual). I click create users or Resent notice and nothing happens...
The email is not sending, it worked for all other salespersons in the past. Nothing in our process has changed, we are just not receiving the email.
New user not receiving welcome email: PLEASE READ BEFORE POSTING
Hi,
Our sales team's email address is not receiving a hubspot invitation. The email address is zerohero@freestar.co and the account is Freestar Drinks. I am the Super Admin (Charlie Crawley). I have allowlisted the IP addresses and resent the invite numerous times but it hasn't worked.