New user not receiving invitation email

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New Contributor

I have set up a new user and the user in questions is nto receiving the invite email.

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Community Thought Leader | Diamond Partner

Hi @jaygrove 

 

There are a few things to check in this article: New user not receiving welcome email

 

If you still have issues, the author explains what information to send to them. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
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Community Thought Leader | Diamond Partner

Hi @jaygrove 

 

There are a few things to check in this article: New user not receiving welcome email

 

If you still have issues, the author explains what information to send to them. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Occasional Contributor

Hi Phil

 

I have set up four users already, three using the godaddy email that I have created for them as new users for a new company.  Now the fifth user - also on the same godaddy email domain - has been setup, but no invite email recieved. 

 

FYI: so far I have - 

Deleted and recreated the user account in hubspot

Checked deleted and spam folders in the outlook.com client

Added the five hubspot email addresses as recommended into the whitelist

 

I have not been able to add the IP as I don't see a way to get to that level from within the outlook.com client.

 

Given that for three other users set up this way (same hubspot, same email domain) all has been fine, I am finding it hard to see what might be different in this case.

 

Any Ideas?

Ken

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Community Manager

To circle back, @kenhickling62 and I have connected directly.


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Occasional Contributor

Jenny

 

Super response and everything now working as we wanted.  Perfect Solution.

 

Thanks for your assistance.

Regards

Ken

PS: How do I mark this as a solution?

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