New user can't received the welcome Email

[wucole]

I have tried the post written by Jennysowyrda on Aug 17, 2020. 

But it not working,  I need more help.

Thanks,

[webdew · Accepted solution]

Hi @wucole ,

Kindly check this article: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Regards.

[MiaSrebrnjak]

Hi @wucole ,

Welcome to the Community and thank you for checking my colleague's post. Just to confirm, has the user taken the steps outlined in this post? (check spam, verify spelling, allowlist noreply@hubspot.com)

If yes, could you please share or DM me the following information, so I can have a look on our end: 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

Thank you, 

Mia. 

[wucole]

Hi Miasrebrnjak,

I just now find maybe it because the problem about our Email box.

I find our email can't receive the Email from any sender.

I reset my email account, try to wait 1-2 days.

Thanks,