Jul 28, 20214:36 AM - bearbeitet Jul 28, 20215:44 AM
Mitglied
New user blocked by popup
lösung
Hi guys!
I was invited to a HS account but I get stuck at this popup as soon as I try to login
Clicking the button does nothing. Same story both in Chrome and Safari latest versions, Incognito and not. I can't use HS at all as I can't log off even. Update: When I click the button, the following error is loggen in the Console:
More specifically: Csrf token is missing from the request
Thank for the reply, @karstenkoehler! Definitely not the case - a browser extension would not be able to log console errors on an event such as a button click. Especially errors with backend tokens. This was a HubSpot problem and it was solved as far as I can see. Thanks again!
Thank for the reply, @karstenkoehler! Definitely not the case - a browser extension would not be able to log console errors on an event such as a button click. Especially errors with backend tokens. This was a HubSpot problem and it was solved as far as I can see. Thanks again!
Thanks, @karstenkoehler. No idea yet as I was invited to the account and I can't even see any subscription details - everything is blocked by the popup. Of course I contacted support, they were actually the ones who asked me to create a topic here.
Which HubSpot subscription are you on? If you're on Starter, Professional or Enterprise, you can contact HubSpot support directly (scroll down to "Contact support"). https://help.hubspot.com/
Is there a chance that some extension might be causing this behavior and these are still active in incognito/private mode? If yes, could you try after disabling them?
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer