New to remove superadmin

kwipshare
Member

Hi my superadmin resigned and refuses to provide me passwords to the account. Can someone remove him as superadmin?

 

0 Upvotes
2 Replies 2
MFrankJohnson
Thought Leader

You might consider reducing his/her access to nothing instead of totally removing (for now). This can save time later when trying to identify ownership of assets. (important)

 

Notes: SuperAdmin removed SuperAdmin access for all other accounts and is holding the portal hostage. HubSpot Support will need to escalate portal owner access to resolve issue on free account.

cc: @jennysowyrda 

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

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Hope that helps.

 

Be well,
Frank


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jennysowyrda
Community Manager

Hi @kwipshare,

 

I will direct message you with next steps. 

 

Thank you,
Jenny

0 Upvotes