New User - Verification email

SOLVE
Akki
Participant

Hi,

 

I have newly created user x but he is not receiveing verification email. I have tried recreating user, tried suggested from FAQs and still same.


Any ideas how can i solve this?

 

THanks 

0 Upvotes
1 Accepted solution

Accepted Solutions
sharonlicari
Solution
Community Manager

Hey @Akki 

 

I was checking on our internal systems and it seems the email nercoxxx is not found, could you please make sure this email exists?

 

Thanks

Sharon


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¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes
3 Replies 3
Akki
Participant
Hope someone can assist?
I have retired all suggested steps but user is still not receiving email.
0 Upvotes
sharonlicari
Solution
Community Manager

Hey @Akki 

 

I was checking on our internal systems and it seems the email nercoxxx is not found, could you please make sure this email exists?

 

Thanks

Sharon


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

0 Upvotes
Akki
Participant

Thanks for answer!

Looks like that was the problem. 
That users mail box was new, so probably emails were still not going trough. I did resend verification email this morning and it passed.


Thansk