Account & Settings

JVarney
Member

Never Log List

SOLVE

I have by error added one of my team to the Never Log List, now it wont let me create or log emails in hubspot. I get the following message:

 

The email *********** is included in the Never Log list. This means that the email was sent to the contact, but the activity won't appear in the contact timeline.

 

When I go to the Never Log list in Activities this person is not listed how do I reverse this?

 

Thanks

2 Accepted solutions
mbrown
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Never Log List

SOLVE

Hi @JVarney 

 

Have you checked your personal email preferences by going to Settings > General > Email and there is a Never Log list which is just for your email?


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View solution in original post

deepikaverma
Solution
Top Contributor

Never Log List

SOLVE

Hi @JVarney 

Please check your never-log settings in your HubSpot account. Please refer the below article of knowledge.

https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list
Also please check these settings : Settings > Objects > Activities > Email Logging > Remove 

I hope it helps!
Thank you!



View solution in original post

3 Replies 3
deepikaverma
Solution
Top Contributor

Never Log List

SOLVE

Hi @JVarney 

Please check your never-log settings in your HubSpot account. Please refer the below article of knowledge.

https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list
Also please check these settings : Settings > Objects > Activities > Email Logging > Remove 

I hope it helps!
Thank you!



mbrown
Solution
Contributor | Platinum Partner
Contributor | Platinum Partner

Never Log List

SOLVE

Hi @JVarney 

 

Have you checked your personal email preferences by going to Settings > General > Email and there is a Never Log list which is just for your email?


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SNigam
Guide

Never Log List

SOLVE

I agree with @mbrown I think it will solve your issue