Account & Settings

RChong5
Member

Need to un-bounce email in order to create new user

Dear hubspot,

 

We try to create a new user and send the email invite but unfortunately it has been bounced. After trying everything on the troubleshooting suggestions as well as talking to the technical team, I have been told it will be best to post on here to get help.

 

This is the next step which i believe that we resolve the matter:

 

- If the initial delivery attempt for an invitation email fails to be delivered, HubSpot will block the corresponding email address, and you will need to contact HubSpot Support to get help with manually unbouncing the address

 

Our domain is www.qemrich.com

Please action so that we can finalise our evaluation of the tool to proceed further.

 

Thank you for your help.

0 Upvotes
2 Replies 2
TomM2
Key Advisor | Partner
Key Advisor | Partner

Need to un-bounce email in order to create new user

Hey BérangèreL

 

Is this something you'd be able to do? 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Upvotes
RChong8
Member

Need to un-bounce email in order to create new user

Hi,

 

The email for that particular user is still blocked. Please advise.

0 Upvotes