Need to Replace Super Admin

New Member

Hello - the person assigned as SuperAdmin for our account no longer works for our business. I need to revoke her access and replace them as Super Admin by next Monday, 9/14. I am unable to do anything as I am not set as Super Admin to make changes... what can I possibly do? Nobody that works for us has any admin priviledges for HubSpot and that's a problem. Thank you.

1 Reply 1
HubSpot Employee

Hey there- That's a tough situation. If the Super Admin uses a company email, would it be possible for your IT administrator to get access to the email?


Then you can request a password change from HubSpot for that email, and then get access to the Super Admin account. Then, you can grant your main account admin privileges.


Hope this helped!