My accounts disappeared

[panos007]

Hi,

I do not see my accounts!

I know it has been sometime since I last logged in and maybe that's the reason.

Is there a way to restore my accounts please?

Thanks

Panos

[karstenkoehler · Accepted solution]

Hi @TDouglas1,

According to the link below, free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before its purged and can't be recovered.

You can request the recovery of your account by submitting the form at the end of this article: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

Best regards!