Multiple Email Read Receipts

[PaulAmplified]

Hi - I'm sending emails via my contacts in the free Sales tool and for certain users I am receiving multiple notifications that they have opened the email. Sometimes this is exceeding a dozen instances. It is only happening to certain contacts.

Is this a fault, or has the user forwarded the email with each new notification an instance of it being opened by another person?

Many thanks,

Paul

[edjusten · Accepted solution]

Hi @PaulAmplified  You are correct. The message was either forwarded, or you copy-and-pasted a previously tracked message. Find out more about multiple email notifications here. 

Ed 

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[PaulAmplified]

Thanks @edjusten!