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jonathan456
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Microsoft Teams chat comes across as email

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Hello, I've connected HubSpot to Microsoft Teams as well as my email.  Since doing this, every communicaiton under the chat side of Teams comes into HubSpot Conversations as a brand new conversation pushing actual emails and chats further down the inbox.  

 

Is there a way to stop chat messages from coming into conversations or for them to be grouped together so they're not cluttering my inbox?

 

Thanks!  

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jennysowyrda
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Administrador de la comunidad
Administrador de la comunidad

Microsoft Teams chat comes across as email

resolver

Hi @jonathan456,

 

Did you connect your inbox to the conversations tool as a shared inbox? If so, it is the expected behavior for all emails to come into HubSpot.

 

If this is not what you are looking to accomplish, I would recommend connecting your inbox as an individual inbox.

 

Thank you,
Jenny

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jennysowyrda
Solución
Administrador de la comunidad
Administrador de la comunidad

Microsoft Teams chat comes across as email

resolver

Hi @jonathan456,

 

Did you connect your inbox to the conversations tool as a shared inbox? If so, it is the expected behavior for all emails to come into HubSpot.

 

If this is not what you are looking to accomplish, I would recommend connecting your inbox as an individual inbox.

 

Thank you,
Jenny

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jonathan456
Miembro

Microsoft Teams chat comes across as email

resolver

I think that did it!  Thank you so much - I knew it was going to be somethig easy but couldnt put my finger on the solution. 

 

Thanks! 

 

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