Locked out of free account

[StephenYeoh]

Hi,

I had 2 HS accounts, one paid 'child' (not sure what the correct term is) account and the free account. Both used the same email address. I do not have my Hub ID saved. No emails were sent from the free account.

Since discontinuing with the paid account, it appears that I am now also locked out of the free account.

How do I go about restoring access to the free account?

Thanks. Stephen

[kvlschaefer]

Hi @StephenYeoh,

Thanks for reaching out to the Community!

For log-in issues, can I have you please fill out this form? Once this form is submitted, a member of our Technical Support team will reach out you. 

As log in issues can contain personal information, I want to ensure they are addressed through a direct channel of communication, which both the form included in the knowledge base article and technical Support can provide.

Thank you,

Kristen