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MorganSallmen
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Issue with HubSpot Email Signature html in Outlook

SOLVE

Hello, 

 

I created an email signature using HubSpot's free signature generator tool and it looks great on all email platforms except Outlook. When I try to copy and paste it on Outlook, the social icons have a line underneath each one, horizontally. I can't for the life of me get rid of them. Please help! 

 

Screenshot 2024-02-26 at 4.38.29 PM.png

  

1 Accepted solution
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Issue with HubSpot Email Signature html in Outlook

SOLVE

Hey @MorganSallmen I don't have an outlook client to troubleshoot this to provide the exact code, but different appearances is unfortunately a consideration that needs to be made with email HTML. Each email client renders HTML differently, outlook in particular is very specific about how it renders HTML so it's very common to have a different apperance on outlook. 

You would need to look into the HTML you're using here and check what can be updated in the HTML to be better compatible with outlook and remove these lines. Which would take some HTML experience particularly in email! 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

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2 Replies 2
Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Issue with HubSpot Email Signature html in Outlook

SOLVE

Hey @MorganSallmen 

can you shared the HTML that you are using?

María Lucila Abal
COO Andimol | Platinum Accredited Partner
HubSpot Expert, Top Community Champion | Hall of Fame IN23
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

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TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Issue with HubSpot Email Signature html in Outlook

SOLVE

Hey @MorganSallmen I don't have an outlook client to troubleshoot this to provide the exact code, but different appearances is unfortunately a consideration that needs to be made with email HTML. Each email client renders HTML differently, outlook in particular is very specific about how it renders HTML so it's very common to have a different apperance on outlook. 

You would need to look into the HTML you're using here and check what can be updated in the HTML to be better compatible with outlook and remove these lines. Which would take some HTML experience particularly in email! 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Upvotes