Invited new user doesn't receive the invitation

New Contributor

Hi,

 

I've the following problem:

- One specific user, i've added via setting panel, doesn't receive the the invitation mail to setup his account;

- I've revewed another posts related to the same issue, and put all the email addresses and IPs in the whitelist of our exchange online;

- then resent the invitataion but again with no success

- alternativly, I've added new user with email address info@.... which is distribution list. And the invitation mail to this arrived.

 

Any idea how we can resolve the issue?

 

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Community Manager

Hey @Narayan if you could send me a PM of the emails that aren't receiving notifications I will dig into this further. 

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Regular Contributor

Exact same question here:  vinita.kairanna@sunbirddcim.com

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