Invitation email not received, initial email bounced

[prozakis]

Hi, I am trying to add a teammate to our account, but for whatever reason he doesn't seem to be receiving the email invitation,

I have tried resending the invitation and allowlisting the email addresses given, but to no avail. The Hubspot interface shows "invite bounced".

Email Address works fine receiving and sending emails. There are no filters that will not allow @@hubspot.com emails received

Can you please help?

Thank you

[prozakis]

sorry I don't see your posts or mine.
Your last post is about sharing the 

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

I know you are not Hubspot employee. But why are you mentioning that?

[karstenkoehler]

Hi @prozakis,

You asked me:

---

@prozakis wrote:
are you ok with this data?

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That's why I said I'm not a HubSpot employee. I cannot access your HubSpot portal. Neither do I have any ability to unbounce this contact. Having your information doesn't change how I can help you. I can only show you the way and the troubleshooting steps.

The troubleshooting steps are as follows:

1. Open this thread: https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-B...
2. Read the pinned post.
3. Follow the steps and comment in the thread from step 1:

   1. Email address of the user

   2. Portal you are trying to add the user to

   3. Confirm where in the process the user is getting stuck

If you're experiencing problems with posting, please clear cache/cookies in your browser, try another browser or a different device entirely.

Do not share your information in this thread right here. The community managers are not monitoring it and only provide help in the thread linked above.

[prozakis]

My posts are disappearing. Are they filtered as spam because I include email addresses?

Should I DM you?

[karstenkoehler]

Hi @prozakis, there might be a misunderstanding. I'm not a HubSpot employee, nor am I a moderator. I'm just a community member who helps others in his free time.

Have you tried using another browser? Are you commenting in the thread I linked?

[prozakis]

trying to reply, but my post disappears

[prozakis]

are you ok with this data?

[karstenkoehler]

Hi @prozakis, can you try again in another browser?

[karstenkoehler]

Hi @prozakis,

It sounds like you already tried some of the steps listed here: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

There is a thread here to get help when none of these steps help: https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-B...

If you want to make it easier for others to easily find these resources, consider accepting my reply as a solution. I'd appreciate it!

Have a great day!

[prozakis]

Thank you,
I tried all these suggstions, no solution.

It seems the the mail address needs to be "unbounced".
This is what I read from other forum users

[karstenkoehler]

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@prozakis wrote:

I tried all these suggstions, no solution.

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It doesn't look like you followed the steps outlined in thread (second link I shared)?

[prozakis]

1. Check junk/spam folders

Yes, we did

2. Verify the email address spelling is correct

Yes, we did

3. Follow the steps outlined in this article

Yes, created allowlist filter in gmail, allowing the hubspot email addresses

checked notifications

These steps include: 

Allowlisting the following email addresses: 

• noreply@hubspot.com
• success@hubspot.com
• hubspotreports@hubspot.com 
• notifications@hubspot.com (specifically for lead revisit notifications)
• notifications@email.leadin.com

Allowlisting IP addresses (see in article)

Yes, we tried a few IPs 

4. Resend the invitation 

You can do this within your portal by navigating into settings>users & teams>search for the specific user who has the pending invitation and resend the email. 

We did many times

[karstenkoehler]

Hi @prozakis,

The second link has additional steps:

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If you are still stuck after following those steps, please share:

1. Email address of the user

2. Portal you are trying to add the user to

3. Confirm where in the process the user is getting stuck

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[prozakis]

1. Email address of the user

konstantina@greekresidency.com

2. Portal you are trying to add the user to

Prime Synergy - ID 1829787

3. Confirm where in the process the user is getting stuck

New user will not receive the invitation email

message shown in Hubspot interface "invite bounced"