Invitation email not received, initial email bounced.

[FPreviato]

We cannot send or re-send an invite to a new User **email hidden for privacy purposes**. It's says that the email has bounced. Could you unbounce his address so that we can try again? Thanks

[seremy]

Here is the screenshot.

The user "Email edited for privacy reasons" has bounced and is not receiving any invitation nor the email with registration link.

Thanks

[kvlschaefer]

Hi @seremy,

Thanks for these details! I've saved the screenshot and email.

I'll work with our internal support team on this and reach out when I have an update. 

Best,

Kristen  

[kvlschaefer]

Hi @seremy and @FPreviato,

Thanks for your patience while we checked this.

We've unbounced your colleague from your account. You should be able to send them an invitation now 🙂 

I would also recommend having them go through the steps in this knowledge base article to ensure they can receive HubSpot-related notifications moving forward. 

Best,

Kristen

[kvlschaefer]

Hi @FPreviato,

Thank you for reaching out to the Community!

Happy to lend a hand! I wanted to ask some clarifying questions in order to look into this further:

Can you please share a screenshot of what you're seeing on your end? Are you seeing this bounced message in HubSpot? The more screenshots you can include, the better we can assist with the next steps. 

Thank you! 

Best,

Kristen