Account & Settings

ross1
Member

Intro email

The intro email will not send to new user

I have tested email out side of hubspot and it works fine

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JenBerenguer
HubSpot Employee
HubSpot Employee

Intro email

Hi @ross1 , Did you by any chance have the  Don't send a welcome email when this user is created checkbox ticked? That could be one potential reason. 

Check this step-by-step