Integration Setting ManagementSOLVE
Is there somewhere that I can edit what data flows in/out of HS across integrations? Use case: I've just set up the integration with Zendesk but it appears that the only events that appear on a contact's timeline are the creation and solve events. I've change the status to open, on-hold and pending, but only when I "solve" the ticket is that info pushed/pulled into the contact timeline. I love the idea of having support context for calls, but if the only thing known is that a ticket is created, that still leaves sales folks in the dark as to the context/status of the ticket. Am I blind or does this functionality really not exist yet?
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