Account & Settings

LDost
Participant

Inbox Conversation - User Viewing Indicator

Hey Guys,

one of our colleagues is not able to see the viewing indicators in our Inbox. Why is that so?

Screenshot 2022-01-12 at 09.45.41.png

 

Best,
Leonard

0 Upvotes
LDost
Participant

Inbox Conversation - User Viewing Indicator

Hey @PamCotton ,

thank you for your reply. Sadly the issue is present since the beginning (the user was created) and we were not able to resolve it yet. The User gets no errors, insted just no "viewing indicators" are displayed. Are there any settings we could check?

Best,
Leonard

0 Upvotes
PamCotton
Community Manager
Community Manager

Inbox Conversation - User Viewing Indicator

Hello @LDost,

 

Does the user receive any error on their end? I would ensure they have their browser update and users report chrome being the best to navigate Hubspot. Also was this recently changed, before the user was able to see it? Were any permissions changed recently? Thank you!

 

Pam

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