Account & Settings

D-REPOL
Member

Impossible to delete objects

SOLVE

Hello,

 

I just want to be sure if this is normal : just the administrator is able to delete objects, even if the author tries to. I ran somes tests and the modification is allowed but not the deletion.

I checked all the rights and they have all the rights set on "All" so i don't know why it dos not work.

 

Can someone help me please ?

2 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to delete objects

SOLVE

Hi @D-REPOL,

 

Below the permissions that you shared, there is an option for bulk deletion. Have you enabled this?

 

karstenkoehler_0-1663570952793.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

SNigam
Solution
Key Advisor

Impossible to delete objects

SOLVE

Bulk Delete option I am sure this is not enaled. You can enable it via enable settings of your permissions.

 

SNigam_0-1663571764703.png

 

Thank you 

Shubham Nigam

 

View solution in original post

9 Replies 9
SNigam
Key Advisor

Impossible to delete objects

SOLVE

Hello @D-REPOL ,

 

There are 4 options in the permission of deletion of objects in HubSpot -

 

  1. Everything 
  2. Team only
  3. Owned only
  4. None

 

if you want permission to delete any record created by anyone then you need "Everything" access. You can refer below screenshots for more clarity.

 

SNigam_0-1663415908734.png

 

 

I hope this will help you.

 

Thank you 

Shubham Nigam

 

 

 

 

D-REPOL
Member

Impossible to delete objects

SOLVE

Hi @SNigam , Thank you for your answer but this is what is set for my user :

DREPOL_0-1663569870282.png

(As you see this is in French)

 

That's why i don't know what is going on.

I tried to create a new user with the same settings (everythink on "Everything") and i can do everything but deleting objects...

If you have another idea ...

0 Upvotes
SNigam
Key Advisor

Impossible to delete objects

SOLVE

Hello @D-REPOL ,

 

Your setting is correct so can you send me screenshot of that location where you unable to delete object or where delete option is greyer out for you. Might be you referring something else when you say need to delete object.

 

Thank you

Shubham Nigam

D-REPOL
Member

Impossible to delete objects

SOLVE

Hi again,

 

This is where the user can't delete :

DREPOL_0-1663570667400.png

As you can see, we can do the rest of the actions.

@karstenkoehler : thank you too for your answer, hope the screenshot helps, the object is a company.

 

Regards

0 Upvotes
SNigam
Solution
Key Advisor

Impossible to delete objects

SOLVE

Bulk Delete option I am sure this is not enaled. You can enable it via enable settings of your permissions.

 

SNigam_0-1663571764703.png

 

Thank you 

Shubham Nigam

 

D-REPOL
Member

Impossible to delete objects

SOLVE

Oh yes of course, that's it, thanks a lot !!

 

Have a nice day !

0 Upvotes
SNigam
Key Advisor

Impossible to delete objects

SOLVE

Oo that's really feel good that your issue was solved

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to delete objects

SOLVE

Hi @D-REPOL,

 

Below the permissions that you shared, there is an option for bulk deletion. Have you enabled this?

 

karstenkoehler_0-1663570952793.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Impossible to delete objects

SOLVE

Hi @D-REPOL,

 

Could you specify what you're referring to when you say "delete objects"? An object is a type of record in HubSpot, such as a contact, company, deal or ticket. It's not possible to delete this type of record, only the records (an individual contact record, a specific deal record etc) themselves.

 

What exactly are you trying to delete?

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes