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IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hello,

 

I have had the Hubspot plugin installed on my website for quite a few years, have not set up any Hubspot forms but I have a real estate IDX listings plugin that has forms and Hubspot has picked up the contacts and given me many details and pages visited.

 

I upgraded the IDX vesion several weeks ago and it has not picked up any new contacts.  I didn't realize until a couple days ago that Hubspot was asking me to install the plugin, which I did, but it still does not show anything new, ot shows all the old contacts but not new ones.  

 

I have the free version of the CRM.

 

I was on the Forms page in WP and it showed all the IDX forms listed and the box at the top for syncing website to Hubspot was checked.  I unchecked it and re-checked the box about an hour ago.  I have not noticed anything additonal but it has not been much time.  I also have not checked if existing contacts have had any changes.

 

I chatted with Sales from the chat box and she made a few suggestions like checking integration, but also suggested I ask questions here in the Community.

 

Thank you.

Isabella 

isabella@isabellascott.com

 

 

 

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1 Accepted solution
Jnix284
Solution
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 I apologize for the delayed response, it's been a busy week!

 

yes, if you replace those forms with HubSpot forms the contact data would be added directly to your CRM.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

View solution in original post

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16 Replies 16
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @Jnix284 ,  I tried it on the registration form and it did not work on Hubspot.  I turned the Sync off on the forms page, I did not disable in the Settings.  Is that the correct page?

 

0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

@Jnix284 ,  sorry I turned it off on the websiteForms page, I see there is also a place in the Hubspot - Settings - Forms - Non-hubspot forms page,  I did not do it there . Should I do it there.?

Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 yes, it would help to know if that resolves the issue or if further troubleshooting is needed.

 

If you can share a link to one of the pages with the form, I can also submit a test to see if that goes through to the CRM or if it's still not syncing.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @Jnix284, I replied earlier that it did not work. The registration form is a popup that appears after you have hit a certain number of listing pages, it's not really a page form.  I just tried the Contact page (also through iHomefinder) and it worked and sent me an email although it was not a new contact.  

 

I was going to try it again but it is late, let me check a few more times on various forms in the morning and I will post again.

 

Maybe you could explain where exactly I was supposed to turn off and on again or re-sync.  I did it on the website plugin Forms Page  this sentence and checkbox at the top of the page :

Sync all forms on your website to HubSpot   -  ON
 

but I saw there is  also  place in the Hubspot app > Settings > Tools > Marketing >  Forms > Non-hubspot forms page, I did not do it there. 

 

Where shouid I re-set it?

 

Thank you very much for your help.

 

Isabella

 

0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @Jnix284 , I re-set the plugin in the app as I explained in the last post and on the website again .  I keep forgetting I have to clear my cache, I tried it again in the regular window and the registration form came up.  It did not add it to Hubspot.  

 

I don't know that Incognito window works.

 

I have received more leads and contact forms this morning after I re-set I think, but none showed up in Hubspot.  Should info on all the forms be relaying to Hubspot  - like Contact forms, showing requests, etc?  I don't get those requests too often and I forget which other customers may have contacted me that way without using the registration form.  I was trying to go back before I upgraded and check those leads. 

 

 

0 Upvotes
Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

As I mentioned @IScott1, it sounds like the issue has been isolated to the IDX plugin and isn't an issue with HubSpot, I would reach out to their team to see if they can help with resolving the issue.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
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Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 I apologize about missing your other reply, I've had a bit of trouble posting replies in the community and they all haven't gone through after clicking the reply button.

 

Yes, as another step in troubleshooting, I would reset the option for non-hubspot forms to see if we can retrigger the integration to work.

 

Otherwise, I recommend reaching out to the IDX integration and making them aware of the issue so it can be resolved on their end.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @Jnix284, yes I noticed the replies didn't show right away.

 

I have been working with the IDX provider for the last few weeks, I didn't realize I even had to re-install and re-set the Hubspot plugin until a few days ago.  They insist there is nothing different in the form and how it is set up in the Standard or Premium version.

 

I found a few other notes in the Knowledge base - what year is this one referring to July refer to - this is probably more for creating a popup form, but  just wanted to check:

 

"Pop-up forms and non-HubSpot forms | Frequently Asked Questions

Last updated: November 15, 2023

 

Available with any of the following subscriptions except where noted:

All plans and Products  
Find answers and general information quickly about the pop-up forms and non-HubSpot forms tools in HubSpot.

Please note: the pop-up forms tool is being sunset and will be phased out. Starting 17th July, all Starter, Professional, and Enterprise users will no longer be able to create or clone pop-up forms. Users will still be able to edit, delete, and unpublish existing pop-up forms. It is recommended to use the  New CTA Toold to create sticky banner, pop-up box, or slide-in CTAs instead.  "

 

I saw this further down the page - but this setup didn't change either from the earlier version - it showed the same way after someone hit a certain number of pages.  You know thinking about it, the popup may not appear as quickly as before.  -  they have more delayed loading of pictures as you scroll the page, athouugh not after completed loading, it popped up as the page was loading.  I have to try it again.

 

  • Form was introduced after the page completed loading. The tool scans the page as soon as it loads and listens to submissions on forms that were present at that point.

 

Do I maybe need to uninstall and re-install the plugin?

 

Sorry I feel lost without all the tracking the plugin did on pages visited.

 

Thanks

 

0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @Jnix284, I asked iHomefinder for some form or page urls for the registration form,  I am curious where the problem is.  I had asked a developer about it but he has been busy this week and I found the Community. 

 

I guess I may need to replace some of the general iHomefinder forms like the Contact or some other ones, or add some Hubspot forms like for a Buyers Guide or Current Market Guide.  A customer just has to fill out one of your forms to be picked up and tracked correct?

 

Thanks

 

Jnix284
Solution
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 I apologize for the delayed response, it's been a busy week!

 

yes, if you replace those forms with HubSpot forms the contact data would be added directly to your CRM.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Actually most of them have it, not all - the main one for the iHomefinder registration form does  have that. Sorry it says Collected Form:    ....   Most of the columns say N/A except for the Form Submissions, but that page does not give me a date range.

 

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Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

ah, ok, no problem - thanks for confirming @IScott1.

 

Since you've already turned the integration on/off, can you submit a test for one of the forms using an Incognito browser and an email address that doesn't exist in the CRM yet?

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 happy to investigate what's happening with your WP forms not sending contact data to HubSpot.

 

With IDX, are the forms used unique per listing? Is it possible you have hit over 10K forms in HubSpot?

 

If you can check your total number of forms in HubSpot, this will help further isolate what could be happening.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hello, there are 25 forms with iHomefinder, the IDX company, they are like registration forms, showing request  etc  I don't have any Hubspot or other forms at this time.

 

 

0 Upvotes
Jnix284
Hall of Famer

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Hi @IScott1 thanks for the additional info, when you connect HubSpot to WordPress and use non-HubSpot forms, it creates a form in HubSpot that corresponds with the form submission data.

 

Could you check Marketing > Forms to see how the forms are coming across to HubSpot?

 


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
0 Upvotes
IScott1
Member

Hubspot plugin on WP website not tracking new leads after Real estate IDX upgrade

SOLVE

Sure, yes I was looking in there before - they all seem to be the same as the iHomefinder forms except it has Collection Form:  in front of it, I was going to attach a screenshot but  I see it's not an option here