Account & Settings

JinghangHU
Member

Hubspot login page stuck at 'checking browser'

SOLVE

JinghangHU_0-1622535908303.png

I can't login hubspot in Chorme using my mac. The Safari is fine. My Chrome is the newest version and I have tried clear all time cache for many times. The page still stucks at 'checking browser' and keeps redirecting. Can anyone help me with this issue?

1 Accepted solution
Crystal_Hopper
Solution
Guide

Hubspot login page stuck at 'checking browser'

SOLVE

I found another thread of people having this issue that was not resolved: 

https://community.hubspot.com/t5/Account-Settings/Hubspot-for-Windows-stuck-quot-checking-your-brows...

 

Did you contact support and get any advice from them? I would suspect that any new browser update has the potential to throw a kink in the works. I'm sure there's something new going on that Hubspot just has not figured out how to overcome, yet.

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SCore
Member

Hubspot login page stuck at 'checking browser'

SOLVE

Hi! I know this thread is a little older, but I wanted to post my fix on this because I just encountered this issue.

 

I have a macbook and an iphone, and I was having this same "Checking Browser" issue on both devices on Safari and Chrome. I cleared history/cache and restarted 3 times, no change. Just keeps like refreshing this "checking browser" screen. So i disconnected my phone from wifi and used the cellular network. This caused it to ask for my login credentials (which it pulled automatically when I click "log in" and don't have a choice to change from the home page). When I put in my credentials, it said that my password was wrong, which is strange, I haven't changed my logins since I started working in Hubspot 2 years ago. I changed my password, and now I can login fine from both devices. So I was essentially caught in an endless loop because it was rejecting my password, but not telling me that was the issue, and not giving me a chance to change it or "forgot password." Really strange, but okay.

 

Hope this helps someone else! Have a great day!

ASharples
Participant

Hubspot login page stuck at 'checking browser'

SOLVE

This worked - should mark as the solution! Thanks for posting !

0 Upvotes
Crystal_Hopper
Solution
Guide

Hubspot login page stuck at 'checking browser'

SOLVE

I found another thread of people having this issue that was not resolved: 

https://community.hubspot.com/t5/Account-Settings/Hubspot-for-Windows-stuck-quot-checking-your-brows...

 

Did you contact support and get any advice from them? I would suspect that any new browser update has the potential to throw a kink in the works. I'm sure there's something new going on that Hubspot just has not figured out how to overcome, yet.

***************************
Did my post solve the questions or challenge? Please mark it as a solution for others to find.
JinghangHU
Member

Hubspot login page stuck at 'checking browser'

SOLVE

Still not working on my side. Thanks for replying. I will contact support for advice.

0 Upvotes