Hubspot keeps uploading contacts from shared inbox, even after disconnection

[Welham3]

Hi there

I have connected my shared inbox a few weeks ago and all was fine. Today it started adding all contacts as customers (we have not used it yet so it was from contacts from passed email). We don't know why it started or how to stop it. 

We have disconnected the shared inbox about 2 hours ago and contacts are still coming through.

Can anyone help?

[MandyDROS]

Hello @Welham3 !

This sounds stressful - do you have a screenshot of your shared inbox settings?  

Is it setting the lifecycle stage as customer? 

Did you change your overall email inbox connection? 

If you could share a Loom or screenshots it would be helpful.  If not then you can email me at mandy@digitalreachopm.com and I can have my team take a look and see if they can find the issue for you! 

Cheers,

Mandy