Hubspot Won't detect CrazyDomain CNAME

[DamonHall]

Hi Community and HS Team, 

I have had this error for a while now and have had multiple discussions with representatives to resolve and have not yet heard back. 

The problem i am facing is I cannot connect my Domain or Sub Domain to hubspot. I Follow all precise instructions and still no luck. I have contacted the provider and they confirm that the data requested by hubspot is being accurately reflected as seen below : 

Despite all DNS checkers accurately reflecting the CNAME update hubspot still cannot detect it and is left hanging like below : 

For total information clarity here is the back-end that confirms the correct information has been setup: 

Help as soon as possible will be greatly appreciated! 

[Jnix284]

Hi @DamonHall were you able to get your subdomain connected? As @PamCotton mentioned, it can take 24-48 hours to fully propagate.

Sometimes the percentage tracker can freeze if it's taking too long, if you close out it will still continue to connect without any issues.

Also, did you add the SSL records by clicking the link here:

[DamonHall]

Hi Jennifer, 

Thanks for the feedback. I've continuously attempted for over a year now. This is my third post and i've contacted support multiple times. 

I have updated TXT in my domain provider. Please note i've never had any issues with any other provider except this one. 

[Jnix284 · Accepted solution]

@DamonHall I'd be happy to jump on a call to walk through the configuration with you. 

Of all the domains I've connected to HubSpot (hundreds), none have been with CrazyDomains - if it's possible, I know we'll figure it out. There is a possibility that the issue is on their side though, and not the HubSpot side - have you already reached out to their support as well?

If you'll send me a private message in the community we can find a time to connect and work through it together.

[PamCotton]

Hey @DamonHall, thank you for posting in our Community!

Sometimes, changes to DNS records can take time to propagate fully across all servers. While DNS checkers may show the updated information. It's advisable to wait for a while, typically up to 48 hours, for the changes to propagate fully.

Cached data in your browser or network might also affect HubSpot's ability to detect the CNAME. Clearing your browser cache or trying from a different network might help resolve this. Have you also reached out to HubSpot support? They can help by sharing a screen and checking more information.

Let us know how that works.

Kindly,

Pam