How to stop email tracking for internal company emails when 'Never Log' is enabled

[MMorganti]

Is there any way to stop HubSpot from tracking internal company emails completely, even after adding the company domain to the 'Never Log' list?

I tried adding the company domain to the "Never Log" list in HubSpot in an attempt to prevent internal emails from being tracked. Despite this, I am still receiving notifications about employees opening the emails.

The goal is to completely stop HubSpot from tracking internal company emails, so that I no longer receive notifications when employees open emails, even after adding the company domain to the "Never Log" list.

Hello Ankita,
I included our company domain in the "Never Log" List but still we are receiving notifications through the HubSpot App of employees opening the emails. 

Is there any way to stop tracking completely?

Thank you,

Best

Maria

[franksteiner79 · Accepted solution]

Hi @MMorganti 

Have you deleted these internal contacts from the CRM?
Are these notifications for recent emails or emails before you added your domain to the never log list.

Older emails will still trigger notifications as they contain the tracking code, the emails have been sent before you made any changes.

My recommendation:

1. Delete all internal contacts from the CRM - it is best practice as far as I am concerned
2. That should stop notifications because HubSpot then won't have a contact record to notify you about

Frank

[CarolinaDeMares · Accepted solution]

Hi  @MMorganti! 

To complement @franksteiner79 's answer - It is also worth checking that the "Never log" is setup for all users in the portal, as I encountered a similar issue in the past and was because the "Never log" list was set to "only me" 

Hope this Helps! 

Carolina De Mares

ZUID.
Goirkekanaaldijk 12 
5046 AT Tilburg 
Nederland

[franksteiner79 · Accepted solution]

Hi @MMorganti 

Have you deleted these internal contacts from the CRM?
Are these notifications for recent emails or emails before you added your domain to the never log list.

Older emails will still trigger notifications as they contain the tracking code, the emails have been sent before you made any changes.

My recommendation:

1. Delete all internal contacts from the CRM - it is best practice as far as I am concerned
2. That should stop notifications because HubSpot then won't have a contact record to notify you about

Frank

[BérangèreL]

Hi @MMorganti and welcome, we are so glad to have you here!

Great question, thanks for asking the HubSpot Community!

For reference, your post was on an older thread "Email tracking - tracking internal emails" so I created a new post for more visibility.

For information, the "Never Log" list is designed to prevent emails sent to specified domains or addresses from being saved to your CRM.

However, tracking and logging are handled separately in HubSpot. This means emails could still be tracked (with open notifications and activity feeds), even if they're not logged to a contact’s timeline.

Here is an article on the topic: "Track and log emails with the HubSpot Sales Chrome extension".

Also, I'd love to put you in touch with our Top Experts: Hi @AGupta58, @CarolinaDeMares and @TomM2 do you have any insights to help @MMorganti, please?
 

Have a lovely day and thanks so much!
Bérangère