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CLim-ABB
Member

How to let non-super admins view lists?

SOLVE

Hello,

 

I created static and active lists on HubSpot to segment our contacts by the event they were sourced from and other defining characteristics.

 

Nobody with regular access on my team can see the lists, they can't see Lists as the last drop down option when they're not a super admin on HubSpot. It's not realistic for everybody to have super admin access. How can I troubleshoot this?

 

Thanks!

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to let non-super admins view lists?

SOLVE

@CLim-ABB have they waited a few minutes, logged out and back in again? This change will take a moment.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How to let non-super admins view lists?

SOLVE

Hi @CLim-ABB,

 

When you edit the permissions of a user, use the search field to look for "Lists". It's a separate toggle under marketing permissions, super admin access is not required 🙂

 

https://knowledge.hubspot.com/user-management/manage-user-permissions

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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CLim-ABB
Member

How to let non-super admins view lists?

SOLVE

Hello,

 

I tried to edit user permissions via the article you sent me but I don't see the option to edit permissions under Marketing either.

 

Do i have these limitations because I'm  using a free account?

 

Screenshot 2024-04-22 132025.png

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How to let non-super admins view lists?

SOLVE

@CLim-ABB if a user is a super admin, you first need to remove the super admin status. In the user list, hover over the user, wait for the button to appear and use the menu to remove the super admin status.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
CLim-ABB
Member

How to let non-super admins view lists?

SOLVE

I removed SuperAdmin access to a user, and when I hover over their account then click Actions, these are the options that appear in the Drop DownWhen I click on the Actions drop down, after hovering over the User who doesn't have SuperAdmin AccessWhen I click on the Actions drop down, after hovering over the User who doesn't have SuperAdmin Access

I made sure that they had access to dynamic or static lists, and they still cannot see it when they go into HubSpot

Screenshot 2024-04-23 002117.png

This is their view within HubSpot, they cannot go from Contacts > Lists

Screen Shot 2024-04-12 at 11.59.04 AM.png

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to let non-super admins view lists?

SOLVE

@CLim-ABB have they waited a few minutes, logged out and back in again? This change will take a moment.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
Lucila-Andimol
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

How to let non-super admins view lists?

SOLVE

Hey @CLim-ABB 

if you want a regular (not superadmin) user to see / or not see lists

you can turn on /off the access permission under the marketing tab.

Screenshot 2024-04-19 at 18.08.07.png

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

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