Getting Started on the Community!

[LChu9]

What to do when an invitation email for a teammember bounces? 

[BérangèreL]

Hi @LChu9 and welcome, we are so glad to have you here! 🎊

Great question, thanks for asking the HubSpot Community!

Here are some resources to help:

- The link "New HubSpot user not receiving welcome email" on this page "Welcome to HubSpot Community Resources & Troubleshooting Tips!"
- Not receiving HubSpot system or notification emails

If these steps don't fix it, please send me the email address of the user and your Hub ID via private message and I'll take a look at it for you!

Have a great weekend!
Bérangère

[Shubham_Sharma · Accepted solution]

Hey @LChu9 

If a team member’s invite email bounces in HubSpot:

1. Ask them to check their spam/junk folder.
2. Confirm the email address is correct and active.
3. Alternatively, you can send the invitation again to join HubSpot.