How to delete / disconnect a team email / inbox

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Regular Contributor

Hi. I've only recently sorted out email integration. I did it as a team email because I basically got confused with the term 'Personal email' thinking that that meant a non-business related email. I now realise I was wrong.

 

I've now connected to my "personal business email", but need to delete the team email (which is the same email address as my personal business email) from my account.

 

When I look for help I find this: https://knowledge.hubspot.com/account/disconnect-your-inbox-from-hubspot but things aren't working for me.

 

I am looking at the bit on this article that says, "disconnect an account from your conversations inbox" but I don't have any delete option. If I then navigate to the Email Integration settings I can edit a few settings but there's still no option to disconnect / delete that inbox. 

 

Anyone got any thoughts please? Thanks muchly! 🙂

 

Ally

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Solution
Community Manager

Hello @AllyRRS 

 

Thank you for the screenshot, this looks like the inbox, you will need to click edit > Channels > And delete from there your inbox as my screenshot below shows more information :

 

channel editchannel edit

 

Kindly,

 

Pam


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Solution
Community Manager

Hi @AllyRRS 

 

Glad it worked out! Since it's turned off you won't have issues, This fallback HubSpot address was automatically created for you when you first set up your account, making it easier to configure workflows and automation. Enabling this address for sending and set the information contacts will see when they receive an email from you.

 

Kindly,

 

Pam


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Highlighted
Community Manager

Hello @AllyRRS 

 

Could you please share a screenshot of where currently you are getting stuck into disconnecting the inbox? 

 

Have you tried to Disconnect an account from your conversations inbox?

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

 

Pam


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Regular Contributor

Hi Pam

 

Thanks for your message. Yes that link you shared is the same one that is I shared above and isn't helping me sadly.

 

Please see screenshots.

Capture1.PNG

This is the page that the help page tells me to go to, but I have no delete option. I've tried actually hitting the delete key on my keyboard but that doesn't do anything.

 

This is the team email I'm trying to delete but if I go into Manage Email there are no options to delete or anything.

Capture2.PNG

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Community Manager

Hello @AllyRRS 

 

Thank you for the information, what happens when you click in " Manage in Conversations'? and after click in > Edit ( the inbox you want to disconnect) and click delete ( see my screenshot below for details ) 
I believe you will need to disconnect there first in order to disconnect your email.

 

Manage in conversations ( delete inbox)Manage in conversations ( delete inbox)

 

You will have this message below once you click in delete and will disconnect your shared inbox. I tested in my end following these steps.

 

 

Delete messageDelete message

 

I hope this helps.

 

Pam


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Regular Contributor

Thanks - my Delete button is greyed out and I can only go into the edit options.

 

Capture3.PNG

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Community Manager

Hi @AllyRRS 

 

If you hover over the delete what message you see, please? Also, you will need to click in this case ( I believe it's because you only have the email connected to that inbox ) in the 'edit" and "Channels" you will be able to see your shared email and delete there.

 

If you are still unable to delete, please let us know what is the message informed if you hover over the greyed-out button.

 

Thank you

 

 

Pam


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Regular Contributor

Hi Pam

 

Thanks for coming back. I get this:

Capture.PNG

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Solution
Community Manager

Hello @AllyRRS 

 

Thank you for the screenshot, this looks like the inbox, you will need to click edit > Channels > And delete from there your inbox as my screenshot below shows more information :

 

channel editchannel edit

 

Kindly,

 

Pam


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Highlighted
Regular Contributor

Hi Pam

 

Oh that's strange. I've been into that a dozen times and delete has never been an option there. Thank you.

 

I've still got this as a fallback email. Is that correct?

Screenshot_2020-06-25 Settings.png

0 Upvotes
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Solution
Community Manager

Hi @AllyRRS 

 

Glad it worked out! Since it's turned off you won't have issues, This fallback HubSpot address was automatically created for you when you first set up your account, making it easier to configure workflows and automation. Enabling this address for sending and set the information contacts will see when they receive an email from you.

 

Kindly,

 

Pam


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
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View solution in original post

Highlighted
Regular Contributor

Great - thanks so much for all your help Pam. Really appreciate it. 🙂