How long does it take for the custom domain to unlink from deleted account?

[NM23]

Hello,

I recently signed up for a account on hubspot. I created the website and added a custom domain to it. I messed up many of the settings while setting it up so I deleted the account. I created a new account with the same email id but when I couldnt connect the website to the same domain name. How long does it take for the custom domain to unlink from deleted account?

Thank you.

[Jnix284]

@NM23 did you fully remove the website from the deleted account before you deleted it?

In the new account, have you configured the CNAME records and are getting an error that it's connected elsewhere?

[NM23]

@Jnix284 No I removed all the pages but the domain was left like that in the old account.

Yes I am getting a error when trying to generate the CNAME records. The page saying "

Tell us where to host your content" on verification page.

[Jnix284]

@NM23 have you gone through the process of adding it to the new account? I'm a little confused if the error is from your domain provider or within HubSpot. 

[NM23]

@Jnix284 I am getting the error on hubspot when I am trying to add the domain. I am not able to complete the process because of the error on hubspot.

[Jnix284]

@NM23 can you share a screenshot of the process flow you're going through to connect the domain and where the error is happening?

It's hard to say if this is on the HubSpot side or if you haven't completed the steps in your DNS settings without seeing where you're at.

[NM23]

@Jnix284 

Step 1:

Step 2:

Step 3:

I am getting the error in step 3.

[Jnix284]

Ah, thank you for the screenshots @NM23 this is super helpful!

per your other comment, I think you're correct - the domain wasn't removed from the old account before it was deleted.

Perhaps @kvlschaefer can help further?

[NM23]

I feel the account has been deleted but somewhere the record for this domain has remained on the database. Everything related to the old account has not been deleted.