How do I remove an old From Email?SOLVE
Feb 9, 2019 8:55 PM
I have an old email address tied with hubspot, somewhere or somehow, and I need to remove it.
In my deals flow, if I open a contact card, and go to write them an email, the from email is an old email that is not integrated with my automations, meaning we are not getting the responses back into hubspot. This email does not seem to be attached to any of my hubspot users. Users can use the drop down and select a different from email, but they don't always remember to do this, and it is causing problems.
Where can I find a list of emails assigned to be From emails for the sales/deals email form, and how can I remove or delete this email. I have been digging around for an hour and a half and cannot find it anywhere. I am concerned that with the introduction of conversations, some of the email administration options may have been removed, making it impossible to remove old email sending addresses.
Solved! Go to Solution.
Feb 12, 2019 2:11 PM
Thank you for the screenshot!
If the email address is not associated with your portal through HubSpot, then that means it is an alias set up within your Gmail inbox. As such, you would need to remove it from Gmail in order to have it removed from HubSpot.