How do I edit the labels for Lead Status and Lifecycle stage

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New Contributor

The default labels do not really work for our company.  How can I change these?

 

Thank you,

 

-Ian

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Anonymous

Hey @sofaglue!

 

HubSpot's default lifecycle stages cannot be customized. These stages are used in analytics within HubSpot to give you a clear picture of your contacts database. There are also properties (e.g. Became a Customer Date) that are automatically created and updated based on the default stages. If needed, you can create a custom contact property to store customized values. Learn how here.

 

Professional and Enterprise Marketing customers can also use workflows to automatically update the HubSpot's Lifecycle Stage property when the custom property is updated.

2 Replies 2
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Anonymous

Hey @sofaglue!

 

HubSpot's default lifecycle stages cannot be customized. These stages are used in analytics within HubSpot to give you a clear picture of your contacts database. There are also properties (e.g. Became a Customer Date) that are automatically created and updated based on the default stages. If needed, you can create a custom contact property to store customized values. Learn how here.

 

Professional and Enterprise Marketing customers can also use workflows to automatically update the HubSpot's Lifecycle Stage property when the custom property is updated.

New Contributor

Our organisation also would like this feature. In the lifecycle status, you have the option for a customer but we would like to be able to add an ex-customer.

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