How can i change the information in Email-Send when i write a Email

[liliangjie]

Hello every expert,

How can i change the information in Email-Send when i write a Email, the details see you the folllowing picture.

How can i change the information in Email-Sen

I will be thankful and wait the solve from your.

Thanks 

Liangjie Li

[karstenkoehler]

Hi @liliangjie,

Thank you for these screenshots. Did you follow these steps from my earlier post to check / update your sender name in Gmail? https://support.google.com/mail/answer/8158?hl=en

Best regards

[liliangjie]

@karstenkoehler 

Ciao Karsten,

It seems doesn't worked, see the following picture.

Best Regard

Li

[karstenkoehler · Accepted solution]

Hi @liliangjie,

It took some playing around. Here are the steps needed to changing your from name.

1. Change your name in the Basic info section.

2. Remove the integration with your inbox and re-connect it under Integrations > Email integrations.

3. Log out and log back in.

HubSpot should now show your first and last name as added in the Basic info section. If you want to append your company name, that would have to go into the last name field.

These steps worked for me in a free portal, let me work if they work for you, too!

[karstenkoehler]

Hello @liliangjie,

What email service provider are you using for your connected inbox? Which HubSpot subscription are you on (free, Starter, Professional, Enterprise)?

You can find my email address on my profile.

Best regards!

[liliangjie]

@karstenkoehler  Ciao Karsten,

i will describe the problem with following pictures 

1. I updated the company information (see the frist picture)
2. Wenn i write Email the sender information doesn’t changed, I have connect my Hubspot account with Gmail (see the second picture)

Thanks a lot 

Li

[liliangjie]

Ciao

 @karstenkoehler 

[liliangjie]

@karstenkoehler 

Ciao Karsten,

I use Gmail.. I post picture later.....

Thanks

[karstenkoehler]

Hi @liliangjie,

For emails sent through your connected personal inbox, the from name or sender name should reflect whatever you put into the first name and last name field of your HubSpot profile:

You can access these settings by clicking your image on the upper right of the screen followed by Profile & Preferences: https://knowledge.hubspot.com/account/profile-and-preferences

If that doesn't work, the from name might be passed on from the provider of your connected inbox. In that case, you would have to check the settings of your email provider. For Gmail, for example, this is where you can make the change: https://support.google.com/mail/answer/8158?hl=en

You might also find this article about additional aliases helpful: https://knowledge.hubspot.com/email/add-an-email-alias

Hope this helps!

[liliangjie]

@karstenkoehler 

Ciao Karsten,

Thanks for you advise, but i didn't worked.

If it is possible, can you send me your Email adress.

I can't add picture via community poster.

Liangjie Li