How can I change / edit a user's email?

SOLVE
pricetl
Member

I made a mistake when I typed in my email address! I am trying to use my acct but that's a big problem and I can't find a solution. I would just make a new account but my company URL is the account. Any ideas on what I can do?

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @Seyed,

 

You are correct. This functionality has been updated and you can now change users' email addresses. 

 

As you referenced, this article includes instructions for how to make this change.

 

Thank you,
Jenny

View solution in original post

0 Upvotes
4 Replies 4
roisinkirby
HubSpot Product Team

Hey @pricetl, thanks for the question!

Users are unique by email address, so it is not currently possible to edit an existing user's email address. A new user must be added to your account to change an email address. You will also want to transfer any records they owned to the "new" user. Read how to make these changes here.

0 Upvotes
PaulineG
Member

I made a mistake in my email address and this solution is sooo long and complicated... Why?

My email address couldn't be verified as it was wrong. You should include a feature in your program to fix this kind of issues without headache. Thanks a lot for reading this.

0 Upvotes
Seyed
Participant

@roisinkirby It seems this has already been solved now yes? I see a user can go into ther profile and change their own email address. Correct me if I'm wrong please. Thanks.

 

https://knowledge.hubspot.com/account/how-do-i-change-the-email-address-of-a-user

0 Upvotes
jennysowyrda
Solution
Community Manager

Hi @Seyed,

 

You are correct. This functionality has been updated and you can now change users' email addresses. 

 

As you referenced, this article includes instructions for how to make this change.

 

Thank you,
Jenny

View solution in original post

0 Upvotes