07-21-201703:13 - last edited
3 weeks ago
Have a Question about IMAP?
[ Edited ]
This week, HubSpot released IMAP support for connected inboxes. We’re excited to share this update because it will allow users who are not using Gmail or Office 365 to connect their inbox to HubSpot Sales. This will expand the functionality to the include the full range of our Sales products where they had been limited before.
A connected inbox is what allows users to:
Send email from the CRM through their inbox
Keep track of replies in the CRM
Enroll contacts in a sequence
Previously, this was only supported by Gmail and Office 365 hosted email accounts. At this time we are now able to support any email server that has enabled SMTP and IMAP.
SMTP is the mail server responsible for outgoing email
IMAP is the mail server responsible for incoming email
Enabling IMAP creates an authorized connection between your email server and an external device. The process will be familiar to anyone who has connected an email account to their mobile phone. The original content of your emails will remain hosted on your email server, but a duplicate can be viewed in your connected application. Connecting a user’s inbox to HubSpot lets us send and “receive” email through that domain’s email servers.
As always, if you’re unable to find an existing solution to your issue by searching our Academy or our Community Forum, please post your topic to either the Sales Topic Email (Gmail) or Email (Outlook) boards depending on what you are using as your email client (as opposed to email server).
If you are posting a question regarding IMAP please be prepared to share the following information when it is requested:
2. A screenshot of your IMAP settings that shows a) all fields populated in the IMAP connection area b) the 'Allow non-secure certificate' box checked off c) any specific error messages or warnings that are populating.
3. Confirmation of the email address you are trying to connect.
25 First St, 2nd Floor
Cambridge, MA 02141
1 Harbour Pl
Portsmouth, NH 03801
One Dockland Central
Dublin 1, Ireland
Asia Pacific HQ
60 Anson Road
#10-03, Singapore 079914
20 Hunter St, Level 7
Sydney NSW 2000
GBHT, Grand Cube 3F, 1-9-2 Otemachi, Chiyoda-ku
Tokyo 100-0004 Japan
View all locations