Google Contacts sync Error

[ricardodueno]

Hi,

I am having a technical error when trying to sync Google Contacts and HubSpot Contacts.

Please see screenshot attached.

Please advise on how to resolve this.

Regards,

[Crystal_Hopper · Accepted solution]

Hi @ricardodueno. I don't do a sync like this but just looking at the screenshot, I'm curious what the little i icon, the information icon at the end of the row says if you hover over it. There may be nothing useful there but it could give us a clue. Can you check that out and let us know? Thanks!

[Crystal_Hopper · Accepted solution]

Hi @ricardodueno. I don't do a sync like this but just looking at the screenshot, I'm curious what the little i icon, the information icon at the end of the row says if you hover over it. There may be nothing useful there but it could give us a clue. Can you check that out and let us know? Thanks!

[ricardodueno]

Thanks. This issue has been resolved.

Best

[Crystal_Hopper]

Glad to hear it! If you get a moment to post the resolution here, it could be helpful to someone in the future. Have a great day!

[ricardodueno · Accepted solution]

Hi,

I had to manually delete each contact in both HubSpot and Google Contacts.
This is very important to understand: each contact has to be deleted in
both platforms because if a contact is left in either platform, HubSpot
will return that that contact has no counterpart in whichever platform it
was deleted from, hence Google or HubSpot contact was deleted error. I then
created new contacts in Google and set up the sync rules so that it synced
from Google to HubSpot in one direction. After all contacts were synced, I
changed the sync rules so that it was two-way direction and selected to
prioritize HubSpot information in case of conflict.