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chans
Member

Form tool access suspended

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"Your forms tool access has been suspended while we carry out some checks."


Over 20 hour for now.

Could someone please advise why this has happened and how I can proceed?

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1 Accepted solution
DeliveryByJess
Solution
HubSpot Product Team
HubSpot Product Team

Form tool access suspended

SOLVE

Hello @chans ,

 

Once you fill out the form linked within your account, a member of the HubSpot Team will review the submission within 1-3 business days.  Once a decision has been reached, you'll see an update in your account and the POC on file will receive an email informing you on the outcome.

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6 Replies 6
td97bt
Member

Form tool access suspended

SOLVE

My account got suspended after reviewing.

 

I just wanted to go through the course and get my certificate.

 

Can anyone assist me?

DeliveryByJess
Solution
HubSpot Product Team
HubSpot Product Team

Form tool access suspended

SOLVE

Hello @chans ,

 

Once you fill out the form linked within your account, a member of the HubSpot Team will review the submission within 1-3 business days.  Once a decision has been reached, you'll see an update in your account and the POC on file will receive an email informing you on the outcome.

BradleyL
Member

Form tool access suspended

SOLVE

I dont understand this, a brand new account, doesnt have but 2 contacts, filled out the form and it was denied?  My client can't even test your system to see if they can use it this way.  

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chans
Member

Form tool access suspended

SOLVE

they reviewd me and then accont suspended. what can i do?

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StefaniUAT
Key Advisor

Form tool access suspended

SOLVE

Hi @chans 

Check this other community post and this one for possible solutions.

I have heard this happening with the email tool due to a high bounce rate. However, you are not the only one experiencing this. @PamCotton, do you have any further information?

Best,
Stefani Johnson
Defect and Database Administrator
University of Advancing Technology
uat.edu I Earn Tech Respect
chans
Member

Form tool access suspended

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Hi StefaniUAT 

 high bounce rate // because i test it with my email for many time
...

 

so i got this problem 9 days from now

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