Facebook Messenger Integration is not working

[citionecitione]

When I try to integrate the FB messenger HubSpot say that page is already connected but the conversations are not appearing anywhere, and I can't see the page on inbox. Could you please help me to fix this?

[PamCotton]

Hello @citionecitione ,

Could you please inform me if you had a HubSpot account in the past and connected your Facebook there?

The reason is that only possible to connect one Facebook messenger, if there is another account already connected it will prompt this error.

Kindly,

Pam

[louischausse]

Hey! Happy to help.

Would you mind sending a screenshot of the error you get?

Thanks

[citionecitione]

Hello, thank you for your response. This is the screenshot of it, please have a look:)

Happy New Year to you all! Thank you

[louischausse]

Thanks for the screenshot

When you click "try it out from Facebook" the conversation does not appear in HubSpot?

[citionecitione]

Exactly it didn't appear in the inbox. Could you please tell me how to fix it? Thank you Louis!

[louischausse]

Hmm that is weird

Are you sure the FB page connected to your conversation tool is the same you are doing tests on?

I ask because if you manage more than one FB page you could have mixed them up at setup.

If it is not the case, you have a bug... Try disconnect and reconnect and if the problem continues, contact HubSpot support

[citionecitione]

Hello louis, I have tried already and the problem still persists. I am sure that I connect the right Facebook page to this Hubspot account. 

[louischausse]

Then you should ask HubSpot support to look into this

Without access to your portal, I can't help you further.

[dennisedson]

Hello @citionecitione 

Are you still struggling with this? 

[citionecitione]

Yes I am still struggling with this issue. Thanks Dennis!

[dennisedson]

Wondering if @louischausse  or @willsmith  have suggestions for you 😀