Export contacts Bug: No email received

[Astel]

Hello, 3 times i am trying to do an export of all contacts to my email and i am not receiving any email from hubspot.  I have verified, no spam either.

Could you help me please?

To be more precise:

- refering to my astel@respirelife.com hubspot account

- i want to export all my contacts by email to this adress: astelallame@gmail.com

But i am not receiving any email. 

Could you help me please?

Many thanks.

Astel

[edjusten]

HI @Astel  Our email logs don't indicate a block to astelallame@gmail.com. They do indicate a bounce to astel@respirelife.com, however  that has been resolved in the last few minutes, and an export was succesfully delivered to that address. 

Can you confirm? 

Thank you,

Ed Justen

[edjusten]

HI @Astel  Our email logs don't indicate a block to astelallame@gmail.com. They do indicate a bounce to astel@respirelife.com, however  that has been resolved in the last few minutes, and an export was succesfully delivered to that address. 

Can you confirm? 

Thank you,

Ed Justen

[Astel]

I still haven't received the export to astelallame@gmail.com.

(i don't have access to the astel@respirelife.com anymore)

Thank anyway for your help, feed back and confirmation if you have other notifications about this export.

Kind regards,

Astel

[Josh · Accepted solution]

Hi @Astel,

I'm not entirely sure why they aren't exporting to your email, however you can access the export file from the notifications panel within HubSpot. If you click on the specific notification it will download the file. If the export itself isn't showing in the notifications panel, then there is something going on with the export vs the actual delivery.

[Astel]

Thank you very much Josh, i was able to download the export from the notification pannel.

Kind regards