Error changing email address of existing user

[nick_sjb]

Hi,

I am getting the following error when changing an email address of an existing user:

Sorry, manager@blah.com.au is already associated with an existing HubSpot user.

However, this user (manager@blah.com.au) has been deleted.

Anyone know how i can change my email address?

[MFrankJohnson · Accepted solution]

Q: I am getting the following error when changing an email address of an existing user: 

Sorry, manager@blah.com.au is already associated with an existing HubSpot user.

However, this user (manager@blah.com.au) has been deleted. Anyone know how i can change my email address??

Short A: Changing HubSpot User Email Address

- see Change your HubSpot user's email address

Longer A:

CONTACTS ONLY

Deleted HubSpot contacts aren't actually 'deleted' for -90-days in non-GDPR-enabled portals, and ~30-days in GDPR-enabled portals.
- see Restore deleted contacts, companies, deals, or tickets
- see Perform a GDPR-compliant delete in HubSpot

Step-by-Step

-1- Restore the deleted contact (manager@blah.com.au)
-2- Merge with your 'old' existing user
-3- Set manager@blah.com.au to the Primary email address
-4- Delete the 'old' email address (optional)

Help answer your question? If so, remember to accept this solution now.

Best,
Frank

Chief HubSpot Consultant

---

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

[nick_sjb]

Thank you!

I reinstated the user, then gave changed the email address to something different, then updated the original user email address to the one i wanted and it let me do it.

I then deleted the second user as i didnt need it.

Cheers!

[Bryantworks]

Glad you could find a workaround!

[ipointofsale]

My current email ID is rohan@goipos.com ............and need to change to rohan@ipointofsale.com  I had a previous account with rohan@ipointofsale.com and have deleted it so I can change my email ID  But still I get below message  It looks like there’s another user with the email address “rohan@ipointofsale.com”. If the user account is yours, you’ll need to delete it before you can use the email address in this account. 

[Pletman]

The requested solution is for changing an email address for a contact. But not for an User (Settings > Users and teams). Hubspot says that email address is already in use by another user. How to restore a user (not a contact) and merge those two?

[Bryantworks]

Hey @nick_sjb 

Were you able to get this resolved?  I was able to delete a test user and reinvite them again multiple times.  Were you trying to delete and readd the user during the recent outage?

@Pletman Unfortunately there's not a way to merge HubSpot users at the account level like their is Contacts within an account.  

Hope I was able to help shed some light!