Emails still sent to former account email address

[marekzp]

Hi!

I changed the email address associated with my HubSpot CRM account, however, I am still receiving email notifications to my previous email address. I have turned off the relevant notifications in my account settings, but I am still receiving them on my previous email address. How can I fix this?

Very best

Marek

[rikkilear]

Hey Marek,

What type of emails are your receiving?

[marekzp]

A notification each time someone folks out a form on the website.

[rikkilear]

So there are three places I'd check:

Form notifications on individual forms

Form notifications global settings

Workflows triggering from forms

All these places can have email addresses set which user level email address update wouldn't impact

[marekzp]

The point is that they are going to an email account no longer associated with the HubSpot account.
I signed up with one email then changed it to another. So in all those places I set it to not receive emails and I'm not on my email I have associated with HubSpot. But I'm still getting these emails on the email account previously associated with my HubSpot account

[rikkilear]

I'd say that's a bug and to contact support.

Which email address you signed up with has no impact on this. In those places you can set any email address to receive them which is why I manually check them all (and all forms, workflows etc incase one is left in). Think has happened to me in the past when I've finished client projects that they have left me on one of those even though I'm not longer a user on that account.

[marekzp · Accepted solution]

For anyone else who faces this problem. My former email had been listed as the email for non-hubspot form notifications to go to and it was not changed once the account email was changed. You can find the settings to this option here: https://app.hubspot.com/settings/<HUBSPOTID>/marketing/form/non-hubspot