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Email synchronization stops suddenly

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New Contributor

Greetings,

 

I've some issue with Hubspot mail usage. I'm sending every mail from Hubspot, and my client responds to it (same subject, the whole conversation appears in Mail on Max OS).

 

For example, we had a call planned, and I never receive the phone number of my client in Hubspot (hopefuly, I looked into my regular mail box).

 

I'm reporting mails by copy/paste them from my mail client, but it was not the case before. Nothing changes from my mail configuration, I can send mail from Hubspot but not receive it (both in Transaction or Contact Details pages).

 

Best Regards.

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Community Manager

Hi @Pyrrha,

 

Can you begin by sharing screenshots of example emails you are sending from HubSpot and responses that you are receiving in your inbox, but not in HubSpot? 

 

The next step will also be to get email headers from the sent email and response email. 

 

Thank you,

Jenny


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New Contributor

Hello,

 

I used Hubspot interface to send thoses :


Screen Shot 2019-02-02 at 14.11.15.png

 

But a only receive an answer in my professional mail box. Nothing shows up in Hubspot.

 

Those are the sources from the missing message. I think you put me on the way to find the mistake :

 

MIME-Version: 1.0
Received: from DAG5EX2.emp.local (172.16.2.10) by DAG5EX2.emp.local
 (172.16.2.10) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10 via Mailbox
 Transport; Sat, 26 Jan 2019 13:26:40 +0100
Received: from DAG6EX2.emp.local (172.16.2.12) by DAG5EX2.emp.local
 (172.16.2.10) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10; Sat, 26 Jan
 2019 13:26:40 +0100
Received: from Lohrine (88.190.58.232) by DAG6EX2.emp.local (172.16.2.12) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10; Sat, 26 Jan
 2019 13:26:40 +0100
Return-Receipt-To: <my_customer@xxx.com>
From: <my_customer@xxx.com>
To: <me@dtmf.fr>
References: <facsimile-22712-c170fd9446fad8fabfa4a2a7b9deb8ea@facsimile.hubspot-networks.net> <!&!AAAAAAAAAAAuAAAAAAAAAPRuYxXoG+pFsjfU6yll4pkBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADhQbv00Eg3Sb0g8cxzQyo9AQAAAAA=@xxx.com> <facsimile-22712-84709fad52db6d478721144fe6650a03@facsimile.hubspot-networks.net>
In-Reply-To: <facsimile-22712-84709fad52db6d478721144fe6650a03@facsimile.hubspot-networks.net>
Subject: RE: Prise de contact
Date: Sat, 26 Jan 2019 13:26:35 +0100
Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAAPRuYxXoG+pFsjfU6yll4pkBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAE/PIWZyTfR7sQtEa+KqjAAQAAAAA=@xxx.com>
Content-Type: multipart/related;
	boundary="----=_NextPart_000_263A8_01D4B57A.C6001A00"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQErp5YOUqk9iqPxgVUrt/4vaP2pJwFyRRYzAx0aVp2m7xpFoA==
Content-Language: fr
Disposition-Notification-To: <my_customer@xxx.com>
Return-Path: my_customer@xxx.com
X-MS-Exchange-Organization-Network-Message-Id: 1fd0d5e2-e518-40dd-7ae5-08d683898602
X-MS-Exchange-Organization-AuthSource: DAG6EX2.emp.local
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 07
X-Originating-IP: [88.190.58.232]
X-ClientProxiedBy: DAG3EX3.emp.local (172.16.2.6) To DAG6EX2.emp.local
 (172.16.2.12)
X-MS-Exchange-Organization-AVStamp-Enterprise: 1.0
X-MS-Exchange-Transport-EndToEndLatency: 00:00:00.5479661
X-MS-Exchange-Processed-By-BccFoldering: 15.01.1591.008

------=_NextPart_000_263A8_01D4B57A.C6001A00
Content-Type: multipart/alternative;
	boundary="----=_NextPart_001_263A9_01D4B57A.C6001A00"

------=_NextPart_001_263A9_01D4B57A.C6001A00
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Cher Monsieur,

But I'm seeing traces of Hubspot. Is this my Hubspot or maybe my customer sent me an email with an Hubspot interface too ?

 

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