Jan 29, 2019 11:47 AM
I've some issue with Hubspot mail usage. I'm sending every mail from Hubspot, and my client responds to it (same subject, the whole conversation appears in Mail on Max OS).
For example, we had a call planned, and I never receive the phone number of my client in Hubspot (hopefuly, I looked into my regular mail box).
I'm reporting mails by copy/paste them from my mail client, but it was not the case before. Nothing changes from my mail configuration, I can send mail from Hubspot but not receive it (both in Transaction or Contact Details pages).
Jan 30, 2019 11:44 AM
Feb 2, 2019 8:24 AM
I used Hubspot interface to send thoses :
But a only receive an answer in my professional mail box. Nothing shows up in Hubspot.
Those are the sources from the missing message. I think you put me on the way to find the mistake :
MIME-Version: 1.0 Received: from DAG5EX2.emp.local (172.16.2.10) by DAG5EX2.emp.local (172.16.2.10) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10 via Mailbox Transport; Sat, 26 Jan 2019 13:26:40 +0100 Received: from DAG6EX2.emp.local (172.16.2.12) by DAG5EX2.emp.local (172.16.2.10) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10; Sat, 26 Jan 2019 13:26:40 +0100 Received: from Lohrine (220.127.116.11) by DAG6EX2.emp.local (172.16.2.12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.1.1591.10; Sat, 26 Jan 2019 13:26:40 +0100 Return-Receipt-To: <firstname.lastname@example.org> From: <email@example.com> To: <firstname.lastname@example.org> References: <email@example.com> <!&!AAAAAAAAAAAuAAAAAAAAAPRuYxXoG+pFsjfU6yll4pkBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAADhQbv00Eg3Sb0g8cxzQyo9AQAAAAAfirstname.lastname@example.org> <email@example.com> In-Reply-To: <firstname.lastname@example.org> Subject: RE: Prise de contact Date: Sat, 26 Jan 2019 13:26:35 +0100 Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAAPRuYxXoG+pFsjfU6yll4pkBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAE/PIWZyTfR7sQtEa+KqjAAQAAAAAemail@example.com> Content-Type: multipart/related; boundary="----=_NextPart_000_263A8_01D4B57A.C6001A00" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQErp5YOUqk9iqPxgVUrt/4vaP2pJwFyRRYzAx0aVp2m7xpFoA== Content-Language: fr Disposition-Notification-To: <firstname.lastname@example.org> Return-Path: email@example.com X-MS-Exchange-Organization-Network-Message-Id: 1fd0d5e2-e518-40dd-7ae5-08d683898602 X-MS-Exchange-Organization-AuthSource: DAG6EX2.emp.local X-MS-Exchange-Organization-AuthAs: Internal X-MS-Exchange-Organization-AuthMechanism: 07 X-Originating-IP: [18.104.22.168] X-ClientProxiedBy: DAG3EX3.emp.local (172.16.2.6) To DAG6EX2.emp.local (172.16.2.12) X-MS-Exchange-Organization-AVStamp-Enterprise: 1.0 X-MS-Exchange-Transport-EndToEndLatency: 00:00:00.5479661 X-MS-Exchange-Processed-By-BccFoldering: 15.01.1591.008 ------=_NextPart_000_263A8_01D4B57A.C6001A00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_263A9_01D4B57A.C6001A00" ------=_NextPart_001_263A9_01D4B57A.C6001A00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cher Monsieur,
But I'm seeing traces of Hubspot. Is this my Hubspot or maybe my customer sent me an email with an Hubspot interface too ?