Email signature generator source code copy does nothing

[WdeGast]

Hello - I have successfully created a signature using the free generator, but when hit the "Copy signature source code", there is no code copied, it just copies the graphic version.

I need the source code to add it to Mac Mail, since it doesn't support any other method.

I have tried this on Safari and Firefox (macOS), and also on Edge (Windows), same result. Copying the source code leads to nothing being pasted, even in NotePad.

Does this option even work?

[ОСтоев]

I have the exact same problem on Windows, with all browsers (Chrome, Firefox, Edge). When I click "Copy signature source code", nothing is copied as HTML – it only copies a visual version that I can paste into a new email (like in Thunderbird), but not as source code anywhere else (Notepad, websites, etc.).

I really need the actual HTML code for the signature in order to use it in places like Mac Mail, websites, or other HTML editors.
Is there any way to get the real HTML code from the generator? Is this a technical limitation, or is there a workaround?
I've tried with and without browser extensions, and also tried copying from the page source or using the browser inspector, but nothing seems to work – nothing is pasted when I try.

Without access to the actual HTML code, it's impossible to properly integrate the signature into a mail client like Thunderbird, or to use it anywhere that requires source code input.

If anyone has found a solution or workaround, please share!

Thank you!

[BérangèreL · Accepted solution]

Hi @WdeGast and @ОСтоев, thanks for your patience as I was checking on this for you internally!

I have great news for you! This has been fixed yesterday 🎉
Thanks for bringing this to us, I really appreciate it.

I am sorry for the inconvenience this has caused, you will now be able to enjoy the tool fully!

I have tested it myself, it is now working as expected.

Have a lovely weekend and I look forward to seeing you around the Community! 🌞
Bérangère

[WdeGast]

Great - thanks!

[BérangèreL]

Hi @WdeGast and welcome, we are so happy to have you here!

Thanks for reaching out to the HubSpot Community!

I am sorry to hear that when using the Free Email Signature Template Generator and clicking on "Copy Signature Source Code", nothing is being copied.

I just tested it myself and unfortunately I can reproduce the same behavior.

No worries though, I am going to share this internally so that the Team can take a look at it.

Thanks for your patience! I'll get back to you as soon as possible @WdeGast.
Bérangère