Email sends not logging

[BrainGuide]

Hi! We have 2 Super Admin users connected to our HubSpot account. For some reason, the sends from only one of those emails are logging in our account. We know this email is connected because received messages are logging. 

[webdew]

Hi @BrainGuide ,

Last week we were also facing this issue for one of our client. The sent emails weren't getting logged in the All conversations and sent box of the shared inbox. I believe it might be a bug. You can connect to HubSpot's support by clicling on the blue help button in the bottam right corner of your account and also can use the troubleshoot articles shared by @karstenkoehler .

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

[karstenkoehler · Accepted solution]

Hi @BrainGuide,

Did you look into the troubleshooting article? Emails are not tracking in Outlook

If you could go through the tips and report back, that'd be great.

Best regards

[karstenkoehler]

Hi @BrainGuide,

Could you share some more details here, please? Are you sending these emails from within HubSpot or via a connected inbox? If yes, Google or Outlook?

In any case, I want to share these troubleshooting articles:

Troubleshooting in Chrome for emails not tracking

Emails are not being tracked in Office 365

Emails are not tracking in Outlook

Happy to help more once I know more.

[BrainGuide]

Hi Karsten, 

Both of the emails are affiliated with Outlook.